Frequently Asked Questions
Everything you need to know about our organic baby essentials and fashion.
What makes your baby clothing 'natural' and sustainable?
We exclusively source garments made from GOTS-certified organic cotton, bamboo, and recycled materials that are free from harmful chemicals and pesticides, ensuring they are gentle on your baby's skin and the planet.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express next-day delivery for orders placed before 2 PM GMT, Monday through Friday.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, certain items like reusable nappies and swimwear must be unopened.
How do I ensure I choose the right size for my baby?
Each product page features a detailed size guide based on weight and height measurements. If you are between sizes, we generally recommend sizing up to allow for your baby's growth.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days. Customs duties may apply depending on your region.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna for eligible customers.